Majestic
Rugs: Frequently
Asked Questions:
We recognize that
a major concern as online customers is the inability
to touch and feel the quality of the rugs, and also to
fully appreciate the shades of the colours employed in
the designs. The online image may look wonderful, and may
appear to be just what you are looking for, but will the
delivered rug be a disappointment? Majestic Rugs have most
carefully selected range qualities that will not only meet
your expectations, but will also exceed expectations. You
can read other customers'
comments here.
The following information will help to
inspire your confidence in our rugs and also to
clarify the detail and specification of our selected rug
qualities:
Q. How can I know the thickness and density of the rugs?
We provide full specification details
of all of our different rug qualities on our website information
page. This will help you to understand the importance of
the combination of the rug thickness, tuft points and weight
per square metre, to indicate the surface density of the
yarn. All of our ranges – Palace, Royal Wilton, Regency,
Exellan, Horizon and Regency have been deliberately selected
because they most definitely fall into the high density
category.
Q. Why is rug density important?
High density in a rug is important because
it guarantees that the definition of the rug's design detail
will be maintained for many years to come. It means that
it will look better for much longer than a loosely woven
product. It is also easier to look after and to maintain
a high density woven rug because it is much harder for
normal household grit and dust to penetrate such a surface.
The very high minimum density standards that we have created
will give all of our customers complete confidence in our
rug collection.
Q. I am not sure about the rug colours?
We understand that customers may be
hesitant to buy online because of the uncertainty of design
colours. We believe that we have helped to overcome this
uncertainty for our customers by sending email images of
the design(s) selected. The email image will allow customers
to open the rug to full screen to give a far larger and
more detailed appreciation of both design and colour. Many
of our customers have said that this has been most helpful
and has removed their doubts and fears regarding their
rug choice.
Q. What happens if I am still unhappy with the rug
colour?
Don’t worry. If you are still
unhappy with your rug choice then of course we will accept
the return of the rug. You must advise us of your decision
within the first 7 days of receipt, and we will ask you
to rewrap the rug carefully to await our transport collection.
As soon as the rug has been received and inspected at our
warehouse we will issue a full rug refund, but we do charge
you for the return transport involved. All rugs under 200cm
width are charged at £29, and all rugs 200cm and
over are charged at £49 for return.
Q. How do I look after my new rug?
All of our rugs are Wilton woven products
and will exhibit the same following characteristics as
Wilton carpet products:
Q. I am concerned about reports
of child labour involved in the production of rugs?
We
share your concerns; all of the rugs supplied by Majestic
Rugs are machine made in a sophisticated and modern production
plant in Belgium, and under no circumstances are children
involved at any stage of the rug manufacturing process.
Q. Is
my credit/debit transaction secure?
Yes - we use Protx for all payment transactions.
Protx provides a secure, encrypted gateway between the
vendor and the bank. It enables people to purchase products
online with the knowledge that their credit card details
will be secure.
Q. Are
my credit card details completely confidential? How can
I trust the system?
Yes - all transactions are dealt with by
Protx, which uses high levels of encryption. Protx has
been audited and approved by APACS, Visa and MasterCard.
Their secure servers are hosted at Globix as they provide
high levels of physical security and uptime.
Q. How long
will my rug take to be delivered?
You will receive your rug within approximately
10/14 days. Majestic Rugs deliver all rugs directly from
a Belgian rug factory, which eliminates the heavy cost
of stocking rugs, and therefore allows us to offer our
rugs at extremely competitive prices.
Q. Do you
supply rug underlays to prevent slipping/or rug movement?
Unfortunately not. The cost of delivery
would exceed the normal retail value of this important
product. We do however most strongly encourage and recommend
that rug underlays are locally purchased to avoid any possibility
of accidents in the home. Rug underlays are usually available
from most good quality carpet or hardware stores.
Q. I do not
understand metric sizes.
All of our rugs show both metric and imperial
sizes.
Q. Tell me
more about Exellan yarn.
Exellan yarn is produced in 100% polypropylene
which offers considerable benefits because it is:
- stain resistant
- water repellant
- antistatic
- mothproof
- colourfast
- hardwearing and resiliant
- 1,000,000 tuft point density per square metre
There are lots of tips
for rugs here, and the rugs
blog is frequently updated with all kinds of things about
rugs
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